Elements and Performance Criteria
- Develop understanding of environmental impact over a building's life.
- Purpose, benefits and practices of identifying and addressing environmental impact of a building during its life cycle are explored and used to inform the provision of services to customers.
- Concepts and models of the environmental life cycle of buildings are explored and used to inform the provision of services to customers.
- Range of products and services offered to support the sustainable and effective management of a building over its life cycle are reviewed and assessed.
- Identify and communicate effective environmental solutions.
- Benefits of adopting strategies that contribute to reducing environmental impact over the building's life cycle are analysed and communicated to customers.
- Current products and services offered by the business are reviewed and analysed to identify their benefits and contribution to reducing environmental impacts.
- Advice is sought from team members or related external professionals when services sought by the customer extend beyond current offerings.
- Support implementation of effective environmental solutions.
- Information and advice are provided to customer regarding optimal use and maintenance of the product or service to ensure environmental benefits are maximised.
- Services provided by the business are checked for compliance with legislation and industry best practice to ensure optimum environmental performance.
- Documentation, including 'green' certification and environmental performance ratings, is provided to the customer and its purpose explained.